FAQ

Frequently Asked Questions (FAQ) – TNeCART.com

For Buyers

Q1: How do I place an order?
A: Browse products, add items to your cart, then proceed to checkout. Complete payment or select Cash on Delivery (COD) if available.

Q2: Can I cancel or modify my order?
A: Orders can be canceled before dispatch. After shipping, cancellation is not possible but you may request a return if eligible.

Q3: How long does delivery take?
A: Typically 3–9 business days, depending on the seller and your location.

Q4: What payment methods are accepted?
A: We accept UPI, Net Banking, Debit/Credit Cards, and COD (where applicable).

Q5: What if my product arrives damaged or incorrect?
A: Report issues within 48 hours of delivery with photos. We will assist you with return or refund.

Q6: Are all products genuine and homemade?
A: Yes, sellers are verified and required to submit identity proof. We strive to maintain product authenticity.

For Sellers

Q1: How do I register as a seller?
A: Visit the seller registration page and provide your business details along with valid identity proof.

Q2: When will I receive payments?
A: Payments are settled 3–5 business days after delivery confirmation.

Q3: What commission does TNeCART charge?
A: We charge a 10% commission on each successful sale, inclusive of payment gateway fees.

Q4: Can I list any product?
A: You may list only legal, safe, and genuine homemade or small business products as per our guidelines.

Q5: What if I face issues with order delivery or returns?
A: Contact our seller support team at seller@tnecart.com for assistance.

General

Q1: How do I contact customer support?
A: Email us at support@tnecart.com or call +91-9600927223 during business hours.

Q2: Is my personal information safe?
A: Yes, we follow strict privacy policies to protect your data.