Cancellation Policy

Cancellation Policy – TNeCART.com

At TNeCART.com, we understand that sometimes plans change. Our cancellation policy is designed to be transparent, fair, and in line with industry standards in India, while also respecting the efforts of our independent sellers and home-based product makers.

1. Order Cancellation by Customer

• Before Dispatch:
  You can cancel your order before it has been packed or shipped by the seller. Simply go to My Orders → Cancel Order.

• After Dispatch:
  Once the product is shipped, cancellation is no longer possible. However, you may initiate a return (if applicable) after delivery.

• Prepaid Orders:
  On successful cancellation, the refund will be processed within 5–7 business days to your original payment method.

• COD Orders:
  If you cancel a Cash-on-Delivery (COD) order before dispatch, no charges apply. Repeated COD cancellations may result in restrictions on your account.

2. Seller-Specific Cancellation

• TNeCART.com is a multi-seller marketplace. Individual sellers may have specific cancellation cut-off times or conditions, especially for:

  • Made-to-order items

  • Perishable goods (like homemade snacks)

  • Personalized or handcrafted products

These items may not be eligible for cancellation once the order is placed. Please check the product page for seller-specific policies.

3. Order Cancellation by TNeCART or Seller

We may cancel your order due to:

• Unavailability of product or stock

• Inaccurate pricing or listing errors

• Issues with payment or delivery address

In such cases, we will notify you immediately and initiate a full refund (if prepaid).

4. How to Cancel an Order

• Log in to your account at TNeCART.com

• Go to My Orders

• Click on the order you wish to cancel

• Select Cancel Order (if available)

You will receive an email or SMS confirming the cancellation.

5. Questions or Help?

If you need assistance with cancellation, feel free to contact our support team Contact